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The Journal of Nutrition SUBSCRIBER HELP & SERVICES
Frequently Asked Questions About Institutional Subscriptions

    Institutional Subscribers may have a print-only or print + online subscription to the Journal of Nutrition. Online subscriptions allow access to tables of contents, abstracts, full text searching, full text display, PDFs, links to Medline and GenBank, future tables of contents, and document delivery. Access is limited to computers within a particular set of internet IP addresses.

    If our institution has a print subscription, how frequently should we receive it? You should receive an issue once a month. There are 12 regular issues and periodic supplement issues. Subscriptions run for the calendar year (January - December).

    The Journal of Nutrition Issue Replacement Policy

    Having problems with your print subscription? Contact the journal office by email.

    Forgot your customer number? Contact the journal office by email.

    Have you forgotten the administrator User Name? Contact the journal office by email.

    Have you forgotten the administrator Password? A new one can be sent to you.

    Can I change the password?

    Can I change the username?

    What are the Terms & Conditions for Use of ASN Journals online?

    Is Interlibrary Loan (ILL) allowed using an online subscription? An institutional subscription to JN permits a library to use JN electronic full-text content to fill an interlibrary loan (ILL) request in compliance with U.S. Copyright Law, provided: 1) the article is printed and mailed or 2) the article is printed and faxed. Electronic transmission of files is not permitted.

    My institution has a subscription to The Journal of Nutrition but users are not able to see the full text of articles and are being prompted for a username and password. Why is this happening? When this happens, the IP address for your machine is not being recognized by our computer.This could be caused by one of three things:

    1) Your institutional subscription has not yet been activated. Activate this subscription

    2) The account administrator did not enter all needed IP addresses for your institution. Add or change IP addresses

    3) The account administrator may not realize that some subnets of your institution are routed through a proxy server. What should I do? Send us an email Feedback so we can begin to diagnose the problem.

    Help with IP addresses

    You can view and change information in your subscription record such as your email address, institution name, telephone number, etc.

    If our Journal of Nutrition subscription expires and at some later date we reinstate our subscription, will we have access to all years of the journal online? Yes. Your subscription will allow access to all issues currently available in the online archive.

    View your institutional usage reports

    What is an Institution? An institution is a college, university, library or other organization in one geographic location with multiple readers of the journal online.

    Who from my institution can access The Journal of Nutrition Online? An online subscription permits unlimited simultaneous Internet access to The Journal of Nutrition Online by authorized users generally at one location (the employees, faculty, staff, and students officially associated with the subscriber, and authorized patrons of the subscriber's library facilities that are administered from the subscriber's site or campus) through the use of the institution's IP address. Authenticated and authorized users may access The Journal of Nutrition Online from other locations (e.g., through dial-in, telnet, etc.).

Still have questions?

Contact the Journal of Nutrition Office
email:journal@nutrition.org
Tel: 301-634-7052 (Monday - Friday, 9:00 am - 4:00 pm (EST))
Fax: 301-634-7892


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